Designing the full circle of customer engagement: From pre-shop inspiration to post-shop satisfaction.
I needed to accomodate many different linked account combinations to meet strategic objectives and customer preferences.
Executed early-stage prototype testing to gauge customer preferences for account combination options at sign-up.
Result
The launch of the OnePass membership program was a big success for customer engagement and loyalty for Wesfarmers’ brands. The initiative received overwhelming positive feedback, and lead to tangible business impact:
“They spend more – OnePass members spend an average of $1000 online across the group per annum” - Nicole Sheffield, Managing Director, OneDigital Source
To find out more, contact me for a full case study presentation.
Crafted and tested checkout flows to smoothly onboard customers to OnePass during their purchase process.
OnePass members outspend by 2X, proving well designed loyalty programs pays off.
Led the experience design for integrating OnePass across the Bunnings app and website, enhancing touchpoints from membership cards to checkout processes.